Last Updated: July 21, 2026
This document outlines our commitment to compliance with the General Data Protection Regulation (GDPR) and describes the rights of individuals located in the European Economic Area (EEA) regarding their personal data.
For the purposes of GDPR, the data controller is:
ravine-voyage
247 Brunswick Street
Fortitude Valley QLD 4006
Australia
Email: [email protected]
We process personal data only when we have a lawful basis to do so. The legal bases we rely on include:
When you provide explicit consent for us to process your personal data for specific purposes, such as sending information about our services.
Processing necessary to fulfill contractual obligations or take steps at your request before entering into a contract.
Processing necessary for our legitimate business interests, such as improving services, fraud prevention, and direct marketing, provided these interests do not override your fundamental rights.
Processing required to comply with legal obligations under Australian or international law.
If you are located in the EEA, you have the following rights under GDPR:
You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.
You have the right to request correction of any information you believe is inaccurate or completion of information you believe is incomplete.
You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.
You have the right to request restriction of processing your personal data under certain conditions, such as when you contest the accuracy of the data.
You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.
You have the right to request transfer of your data to another organization or directly to you under certain conditions.
Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before withdrawal.
To exercise any of the rights described above, please contact us using the following information:
Email: [email protected]
Subject line: GDPR Rights Request
We will respond to your request within one month of receipt. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:
As we operate from Australia, personal data collected from EEA residents may be transferred to and processed in Australia. We ensure adequate protection for such transfers through:
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
We do not use automated decision-making or profiling in ways that produce legal effects or similarly significantly affect individuals.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay, and in any case within 72 hours of becoming aware of the breach.
We do not knowingly collect or process personal data from individuals under the age of 16 without parental consent. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.
If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in the EEA country where you reside, work, or where the alleged infringement occurred.
You can find your relevant supervisory authority through the European Data Protection Board website.
We may update this GDPR compliance document periodically. Material changes will be communicated through our website with an updated "Last Updated" date.
For questions about GDPR compliance or to exercise your rights, please contact:
Email: [email protected]
Address: 247 Brunswick Street, Fortitude Valley QLD 4006, Australia